Chief Strategy Officer - North Central Baptist
Company: Tenet Healthcare
Location: San Antonio
Posted on: October 2, 2024
Job Description:
MARKET SUMMARY: Baptist Health System, San Antonio, Texas North
Central Baptist Hospital North Central Baptist Hospital is part of
Baptist Health System, a trusted provider of hospital, health and
wellness services in San Antonio and South/Central Texas. The
system includes six acute-care hospitals (Baptist Medical Center,
Mission Trail Baptist Hospital, North Central Baptist Hospital,
Northeast Baptist Hospital and St. Luke's Baptist Hospital in San
Antonio, and Resolute Health Hospital in New Braunfels), which
offer more than 1,812 licensed beds. The system also includes
rehabilitation, ambulatory, urgent care and imaging centers, seven
freestanding emergency hospitals, the Baptist Physician Network and
Baptist School of Health Professions. North Central Baptist
Hospital has been serving the San Antonio community since 1991.
Baptist Children's Hospital and the Baptist Orthopedic Hospital are
located on the North Central Baptist Hospital campus. A $60
million, six floor tower expansion opened to patients in the spring
of 2014. Three adjacent attached medical office buildings provide
physician office space and outpatient services. With 429 licensed
beds, the hospital employs approximately 1,300 staff. North Central
Baptist Hospital key programs include:
- Accredited Chest Pain Center
- Primary Stroke Center Designation
- Cardiovascular and Thoracic Programs
- Baptist Orthopedic Hospital
- Joint Club (Joint Commission Center of Excellence for Total
Joint, Hip & Knee, Spine)
- Level IV NICU
- Baptist Children's Hospital
- Pediatric Intensive Care
- 24/7 Pediatric Emergency Room
- NAPBC Accredited Baptist Breast Center
- Robotic surgical program
- Women's & Children's Services
- Adolescent and Young Adult Oncology Unit in San Antonio and
South Texas POSITION SUMMARY: The Chief Strategy Officer will be
responsible for oversight of the business and strategic planning
and marketing integrity of North Central Baptist Hospital. He/she
will have responsibility for advancing the Hospitals' short- and
long-term business growth plans and the development and
implementation of hospital business strategy and market position.
Serving as chief strategy spokesperson for North Central Baptist
Hospital, the Chief Strategy officer oversees the strategic and
business planning functions for the facility. In addition, this
person will lead Business Development related activities for the
hospital. Key responsibilities include the following: Leads in
development and implementation of facility business strategy
- Develops and implements strategy which leads to improvement in
market share consistent with Tenet Healthcare's mission and core
values.
- Uses data to analyze market dynamics, trends and competition
and implements strategies to meet market demand.
- Assesses market development strategy and industry trends as
appropriate, leading to the generation of innovative ideas to
improve current business plan and achieve desired results.
- Demonstrates exceptional financial management and analytical
skills while leading the annual business planning process and
preparing forecasts.
- Effectively advises CEO in the development and execution of
short- and long-term strategies.
- Establishes and influences others to achieve goals, targets and
metrics consistent with strategic and operational objectives.
- Demonstrates excellent formal presentation and interpersonal
communication skills that result in understanding of, and
commitment to, strategic initiatives.
- Leads senior executive team in advancing the facility's short-
and long-term strategic plans. Aids in Service Line Development
- Identifies, evaluates, and gains consensus for development of
new or expansion of current inpatient and/or outpatient services
and programs based on lack of current supply, quality, growth
and/or service in the market.
- Works in collaboration with hospital/department leaders to
develop strategic service lines ensuring physician engagement to
achieve desired results in quality, service, operations and
financial metrics.
- Understands all operational components necessary to implement a
new or expand a current service line, including but not limited to
capital, equipment, people, education, quality metrics and
costs.
- Monitors, understands and assesses service line performance by
key performance indicators (volume, outcomes, market shares,
etc.).
- Gathers competitive intelligence from the community on service
line opportunities.
- Leads discussions with physicians, community-based facilities,
local payers, providers and employers to gain information related
to collaboration and support for strategic initiatives and service
line development/enhancement to meet the needs of the community
served.
- Work in collaboration with other Tenet and Tenet JV facilities
(hospitals and USPI locations) to develop network opportunities and
service line enhancements. Effectively manages the Provider
Outreach Program and works to meet community need through
recruitment of physicians
- Builds targeted performance objectives for Provider Outreach
team which identifies opportunities for greater collaboration to
achieve common goals of better serving our shared patients.
- Supports Provider Outreach Program priorities, identifies
outreach partners across the care continuum, and develops
strategies and metrics while monitoring progress to plan (E.g.,
physician manpower plan, progress toward service line goals and PRM
activity including reach and frequency).
- Ensures community, physician and longitudinal care partners,
awareness of new initiatives and identification and remediation of
service issues that may impact program development.
- Plans, organizes and directs strategies that develop physician
relationships and physician manpower plans consistent with facility
service line plans and community need.
- Works in collaboration with physician recruiters to fulfill
community need in a manner consistent with service line
requirements.
- Maintains high visibility among physician community and earns a
reputation for effectively listening and leading facility change
efforts that build physician loyalty and enhance the patient
experience. Analyzes data to make fact-based decisions and monitors
variances to understand facility trends
- Studies internal and external data trends to realize
opportunities to better serve the community.
- Identifies and vets new business opportunities based on
research and analysis.
- Monitors internal data to understand the driving forces of
business variables, and then implements corrective action
when/where appropriate.
- Understands and demonstrates competency utilizing all data
available. Supports an effective consumer engagement plan and
partners to ensure improvement in consumer experience
- Executes effective marketing plans that differentiate services
based on quality, service, and/or outcomes and have measurable
positive ROI.
- Leads efforts that provide consumer education around care
options and collectively enhance patient experience.
- Serves on the patient advisory, physician leadership group and
patient satisfaction committees.
- Leads an effective consumer engagement strategy, within
budgeted guidelines, that creates differentiation and awareness in
the facility's market. ORGANIZATIONAL LEADERSHIP - EXPECTATIONS &
REQUIREMENTS: As a leader in healthcare, Tenet is committed to
providing the best possible care to every patient, with a clear
focus on quality and service. Strong leadership is essential to
delivering on this commitment, and we believe that the quality of
our leaders can give us a significant long-term competitive
advantage. We want to ensure every current and future leader in
Tenet is successful, and we support that through our selection and
hiring process and by providing coaching and training to our
leaders. In this regard, we have identified core competencies that
will enable a leader to succeed at Tenet, and have defined them
within the following five areas critical to performance: Tenet CSO
Core Leader Competencies Builds Quality Relationships - Builds
trust and manages conflict with key stakeholders to maintain
collaborative internal and external partnerships (e.g. with staff,
other departments, regional and corporate partners, physicians and
the community) and engages staff in driving key decisions and
initiatives. Communicates Effectively -Thoughtfully plans messages
and uses a variety of methods to match communication effectively
with situation and setting to engage staff and colleagues (e.g.
large group, small group, 1:1). Influences Behaviors and Outcomes -
Considered a trusted advisor and functional expert who builds
consensus in a collaborative way; confronting difficult business
decisions in a way that preserves relationships. Inspires desired
behaviors and acts as a coach to others. Drives Organizational
Performance- Translates complex strategies into focused and
achievable goals and takes decisive action when needed (e.g. times
of uncertainty, organizational transitions). Acts as a change
leader and creates clarity, energy and commitment to initiatives by
gaining buy-in and removing barriers. Exercises Critical Judgment -
Uses a fact-based, analytical, systems-thinking approach to
assessing and designing solutions by gathering input from various
sources and considering the impact of decisions. Practices due
diligence to critically evaluates alternatives that deliver the
highest quality and service while applying risk management
principles to mitigate cost and maximize revenue potential. Shapes
Organizational Strategy - Builds compelling business cases and
plans for strategic initiatives, creating vision, objectives,
goals, and specific strategies to achieve outcomes; anticipates and
adjusts for obstacles. Develops and communicates progressive
organizational performance strategies that achieve a competitive
advantage (e.g. productivity, quality, culture, talent,
internal/external volume and revenue growth). Business Excellence -
Understands the balanced scorecard and drives results to meet or
exceed target in key department metrics. Focuses on streamlining
and improving processes and effectively utilizes labor management
tools to achieve budgeted staffing targets. Drives high quality in
a cost-conscious manner, understands key clinical components and
regulatory requirements and inspires a culture of compliance. Tenet
CSO Leader Behaviors Care - At the center of caring is empathy.
Leaders connect with others and learn how to individualize care
based on circumstances. Always treating all with respect while
showing personal humility. Serve - Servant leadership enables
achievement of higher purpose. Always keeping those we serve at the
center to provide priorities. Success that is shared will create
momentum that engages all colleagues. Share - Always connecting
people with the plan and creating positive relationships. Frequent
honest communication creates an inclusive high-performance
environment. Adapt - Agility in the face of continuous change
defines leadership. Encouraging risk and experimentation enables
people to be innovative in the face of the evolving marketplace.
Learn - Leaders are inspired by curiosity and learning, seeking to
develop themselves and others. They reflect on their experience and
are eager to find new sources of knowledge to increase their
effectiveness. Achieve - Through prioritization based on our
overall aligned direction, leaders focus resources on things that
are most relevant for the organization and communities served.
Focusing on the future and acting without ambiguity create a
climate of accomplishment. CANDIDATE EXPERIENCE, ATTRIBUTES AND
EDUCATION REQUIREMENTS: A minimum of three years of experience
(ideally five years) in Strategic Planning and Healthcare
Strategy/Development is required. Experience in developing complex
business plans and using data to drive strategy is a must.
- Knowledge of healthcare organization and administration and of
standards and laws applicable to managing strategy and planning
issues with facility operations.
- Knowledge of healthcare, strategic and financial planning.
- Proven financial management skills, capable of reaching closure
and timely accomplishment of objectives with a focus on
P&L.
- Knowledge of principles of interactive planning, participatory
management and influence management.
- Skilled at executing strategy and problem solving; asks the
right questions, follows up and determines the facts, setting
priorities based on business opportunity. Skilled at spotting
trends and developments. Able to direct the development of business
plans and proformas. Professional Attributes
- Strong project management skills and follow-through from vision
to execution, with measurable results to the bottom line.
- An individual highly motivated to work cross-functionally in
order to accomplish goals and effect change. Someone skilled at
uniting various constituencies to work together harmoniously to
achieve high quality patient care.
- One who believes in reaching out to physicians in a unique and
innovative manner. He/she strives to be inclusive with physicians
on key decisions and meets frequently with physicians to ascertain
their needs.
- Excellent at team building and motivating people. Able to
identify the right people to execute strategic opportunities and
motivate people to act whether they are peers, subordinates,
physicians or administrators. Skilled at accomplishing goals
through others.
- Someone who understands the dynamics and politics of a hospital
environment and has the ability to navigate between disparate
entities to successfully unite constituencies toward a common
cause.
- An individual who is a "pre-emptive communicator" and one that
strives to proactively address issues before they become
problems.
- Proven ability to provide high quality, cost effective care
through innovation, reputation and positive employee and physician
relations. Personal Attributes
- Excellent interpersonal skills; and a dedicated listener,
comfortable in a variety of settings dealing with diverse
constituencies; a broad thinker. The ability to communicate clearly
and effectively both verbally and in writing.
- An individual of highest personal and professional integrity,
principle and knowledge, earning respect and support when making
difficult decisions and choices. Able to establish immediate
credibility with peers, senior leadership, medical staff, and the
Board.
- A collaborative and operational manager who will give employees
a voice and encourage full participation of all team members.
- A team player, good listener and consensus builder who truly
values the input of others and their contributions, and positively
responds to such input. Education/Certifications An undergraduate
degree in Business, or appropriately relevant field, is required.
An advanced degree in Business, Healthcare Administration, or
Public Health is strongly preferred. Compensation A competitive
compensation program will be tailored to the selected candidate.
Base salary will be supplemented by a performance bonus and
comprehensive, well-rounded benefits program, which includes
relocation assistance. Tenet Healthcare complies with federal,
state, and/or local laws regarding mandatory vaccination of its
workforce. If you are offered this position and must be vaccinated
under any applicable law, you will be required to show proof of
full vaccination or obtain an approval of a religious or medical
exemption prior to your start date. If you receive an exemption
from the vaccination requirement, you will be required to submit to
regular testing in accordance with the law.
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Keywords: Tenet Healthcare, Round Rock , Chief Strategy Officer - North Central Baptist, Executive , San Antonio, Texas
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