Director, Connected Services
Company: Mission Critical Facilities (MCFI)
Location: Spicewood
Posted on: October 2, 2024
Job Description:
Description: Mission Critical Facilities International, a
Mission Critical Group Company, is hiring a Director of Connected
Services. The Director of Connected Services is responsible for the
foundation, execution and growth of MCFI's professional and
connected services business including project management, system
design, field installation support, system testing and
commissioning activities.Requirements: Responsibilities:
- Lead the growth of Connected Services by creating, proposing
and selling Electrical Power Monitoring and related control systems
services, and support additional business development and project
execution opportunities in Mission Critical Group products and
offerings. (Year 1 Bookings Goal $5M)
- Role will require complete customer, program, project ownership
of applications ranging from $50K to $10M, including activity
planning, scheduling, technical reviews, time management of
resources, purchasing, invoicing, change order management and
financial success of the execution
- Leadership and overall responsibility for the execution of
activities required for project delivery excellence, including
technical, financial and commercial aspects of Professional and
Connected Services projects
- At times, acts in a direct execution role, acting as the
primary customer interface, responsible for project technical,
schedule and cost baselines.
- Responsible for financial negotiations with the customer
involving proposals, estimates and quotations, change orders and
change directives.
- Establish and be responsible for achieving an annual project
revenue and gross margin delivered target for the assigned major
customer relationship(s) including maintaining a specified as bid
margin level(s) and labor to buyout bookings mix
- Coordinate with internal engineering and technical field
personnel and third-party suppliers in the implementation of
Electrical Power Delivery, Equipment, and Modular systems in a wide
variety of applications for a customer(s) at multiple
locations.
- Collaborate with multiple internal departments, including
Sales, Solution Development, Engineering, Manufacturing /
Production, and Service, as well as similar third-party suppliers,
to deliver superior solutions and ensure total customer
satisfaction and profitability.
- Support the Project Delivery Organization in Subcontractor
selection and management required
- This position will require travel as necessary for job
responsibilities. Required Experience/Knowledge:
- BSEE or BSME Engineering degree or equivalent practical work
experience (electrical, mechanical, Industrial controls, trades) or
educational background
- Minimum of 15+ years in industry, with 10 years in a
supervisory role.
- Expertise in technical disciplines (electrical, mechanical,
controls)
- Understanding of Percentage of Completion (POC) Accounting
(Earned Revenue) based financials.
- Expertise in Risk Management and Mitigation Practices
- Budget and Expense Management expertise required.
Required Skills:
- Elite interpersonal skills with customer relationship
development abilities
- Ability to work in a matrix leadership environment as project
activity will span multiple locations and resources.
- Work well within a team environment and provide input and
feedback to both associates and customers for activity planning and
technical solutions.
- Strong ability to proactively identify, mitigate, and resolve
complex execution risks and project issues.
- Requires an ability to communicate customer feedback to
management, and be willing to take risks on specific
technical/commercial investments to further MCFI's capabilities in
an industry or application
- Think consequentially in all aspects of the major customer
relationship including the ability to identify issues whether
commercial, technical, or schedule related before they occur.
- Present project activity and financial updates on
projects/applications to large audience of customers and/or
associates.Required Abilities:
- Proven ability to forecast revenue, profitability and cash
flow
- Strong ability to proactively identify, mitigate, and resolve
complex execution risks and project issues
- Ability to adapt to dramatic change in customer requirements
and be flexible to accommodate changes without impacting financials
or employee morale.
- Excellent Interpersonal skills for collaboration and
teamwork
- Proven project leadership on difficult applications and
solutions
- Strong attention to detail and support of continuous
improvement initiatives
- Demonstrated performance in stressful environments
- Excellent oral and written communication and presentation
skills are required.
- Requires high level of conflict resolution skills, and is
willing to make difficult decisions specific to resource planning
and/or utilization of associates Supervisor Requirements:This
position will be responsible for the indirect supervision of
approximately 5-10 reports. The position is responsible for:
- The ability to lead and inspire engineering teams, fostering
collaboration and productivity.
- Partnering with HR to ensure policy compliance
- Provides feedback for performance evaluations that are timely
and constructive.
- Identify any training gaps and work closely with HR and
Training to resolve them.
PIf11fdc15f339-37248-35646801
Keywords: Mission Critical Facilities (MCFI), Round Rock , Director, Connected Services, Executive , Spicewood, Texas
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