Director, Special Investigations Unit

Company: USAA
Location: San Antonio
Posted on: October 2, 2024

Job Description:

Job Summary:
Lead a Special Investigations Unit for Property & Casualty Insurance, developing investigative strategies, managing teams, and ensuring compliance with policies and regulations.

Why USAA?
At USAA, we have a mission to facilitate the financial security of millions of U.S. military members and their families. We believe in honesty, integrity, loyalty, and service, and we're working together to build a great experience and make a real impact for our members.

The Opportunity
As a Director, Special Investigations Unit for Property & Casualty Insurance, you will be responsible for:

--- Developing investigative and operational priorities, managing workload balance, and developing staffing strategies
--- Creating and maintaining industry and business relationships
--- Directing claims investigative teams and ensuring business performance
--- Developing and implementing Claims Security operational plans and policies
--- Consulting with senior leadership on strategic direction for SIU
--- Identifying emerging trends and developing new investigation programs and processes
--- Responsible for communication and training tactics in support of new programs and processes
--- Regularly interacting with and influencing peers and executive management on significant operational issues
--- Responsible for measuring and reporting on business outcomes for SIU strategy
--- Developing collaborative internal and external relationships with enterprise business partners, vendors, and industry groups
--- Coordinating Claims Security Quality Assurance program
--- Responsible for hiring, employee development, coaching, counseling, performance evaluation, and leadership and management functions
--- Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled

Requirements
--- Bachelor's degree or 4 years of related experience
--- 8 years of progressive related experience or 6 years of P&C experience plus military service experience
--- 3 years of direct team lead or management experience
--- Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims/investigation accountabilities
--- Experience using, interpreting, solutioning, and leading with data
--- Proficiency at investigative protocols and procedures
--- Possess in-depth knowledge of insurance policies and broad understanding of procedures related to SIU investigations
--- Capability to analyze data, conduct root causes analysis, identify root causes, and recommend action plans and strategies
--- Ability to act as a subject matter expert to the claims organization
--- Skilled at presenting business recommendations in a professional format

Preferred Qualifications
--- Experience leading a SIU program
--- Fundamental knowledge of advanced fraud analytics
--- SIU Project experience
--- Experience managing people leaders in either Law Enforcement or SIU
--- Deep network across P&C industry
--- Excellent communication, interpersonal, and problem-solving skills
--- Exceptional analytical and decision-making acumen
--- Advanced knowledge of both Core SIU investigation as well as organized ring activity

What We Offer
--- Competitive salary range: $120,000 - $230,400
--- Comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, and parental benefits
--- Career path planning and continuing education assistance
--- Paid time off program with paid holidays and 16 paid volunteer hours
--- Various wellness programs

Keywords: USAA, Round Rock , Director, Special Investigations Unit, Executive , San Antonio, Texas