Security Account Manager - GSOC
Company: Disability Solutions
Location: San Antonio
Posted on: October 11, 2024
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Job Description:
Job Summary JOB SNAPSHOT*** MUST HAVE GSOC EXPERIENCE***Job
Title: Global Security Account ManagerLocation: San Antonio,
TXSalary: $83,000 / yearWho is GardaWorld?GardaWorld is the world's
largest privately-owned security services company. We protect our
clients' staff and assets, wherever they are in the world. We offer
different schedules, diverse work assignments spanning multiple
industries and career advancement opportunities. We encourage
diversity and are proud to be an equal opportunity employer.
GardaWorld Security Services is looking for an Account Manager to
fulfill different assignments for our clients.JOB DESCRIPTIONThe
Global Security Operations Center (GSOC) Account Manager is an
experienced professional who has expertise in managing people,
process and technology in the control room environment, including:
shift-based team leadership, strategic program oversight, effective
communication (writing, speaking and presenting) and policy and
procedure development, as well as technical and project management.
Specific functional areas of responsibility and proficiency
include: security alarm monitoring principles, dispatching and
coordinating allocation of resources, stakeholder (customers and
operational partners) involvement, data-driven (metrics) reporting,
team and task-specific performance assessment, travel safety and
security and critical incident response management. The Account
Manager is responsible for driving process implementation and
refinement, short and long-term project management, cross-team
(control room and field-services) collaboration, maintenance of
internal and external stakeholder relationships and directly
supervises a team of operators on assigned shifts.Essential Job
Functions:--- Oversee the coordinated development and maintenance
of policies and procedures related to the GSOC and affected
stakeholders--- Lead the team by providing both strategic direction
and hands-on guidance to team members in handling effectively
related issues--- Ensure appropriate staffing coverage and
alignment of position responsibilities for each shift--- Supervise
the implementation of new technologies and business processes to
improve efficiency--- Initiate and maintain strategic planning to
keep pace with growth of business teams, number of sites and
evolving customer and stakeholder needs; Constant improvement of
GSOC capabilities--- Build, lead, manage, and motivate teams in a
dynamic, rapidly-evolving and cross-functional environment that is
centered around the use of people, process and technology to ensure
life-safety, security and resiliency at corporate sites---
Monitoring and tracking key performance indicators (KPIs) as per
client MSA--- Ensure compliance with client expectations and
policies, monitor assets and make rapid notifications via mass
communication tools to stakeholders--- Provide enterprise detection
and coordinated response to physical security, safety and business
continuity events --- Develop and maintain security-services
performance metrics and related reports--- Provide assistance to
field-based security specialists, site security facilitators, and
program stakeholders--- Stay at front edge of industry best
practices relating to control center security management and
related servicesThe ideal candidate will possess:--- Have a
Bachelor's degree--- Have a minimum of 7-years of experience in
GSOC or a similar role with at least 4-years leading and managing
all aspects of a corporate control center--- Have extensive
experience and knowledge of various access control platforms, video
management systems and incident management applications/software---
Have demonstrated effectiveness in managing complex people, process
and technical projects--- Have excellent analytical and
problem-solving skills to drive process improvement--- Be an
excellent communicator, whether writing, speaking or presenting---
Have demonstrated expertise in developing, implementing and
managing control center programs.--- Have experience gathering and
analyzing data to create useful metrics that support positive
change--- Demonstrated ability to manage effectively change and
conflict--- Be adept at managing crises; provide front-line
leadership in coordinating responses to a myriad crisis situations
--- Have the ability to lead a cross-functional team--- Be a
dependable team player with strong business acuity, enthusiasm and
a positive attitude--- Possess an impeccable work ethic and a high
degree of integrity--- Possess general knowledge and understanding
of State and Federal Employment laws--- Extensive experience using
the latest Tools and Technology in the GSOC environment.---
Licensing requirements are subject to state and/or local laws and
regulations and may be required prior to employment.
Keywords: Disability Solutions, Round Rock , Security Account Manager - GSOC, Executive , San Antonio, Texas
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