SENIOR VICE PRESIDENT, CUSTOMER SUCCESS
Company: Confidential
Location: Austin
Posted on: October 16, 2024
|
|
|
Job Description:
Senior Vice President, Customer Success
About the Company Leading customer experience management software
provider Industry
Computer Software Type
Privately Held, VC-backed Founded
2015 Employees
501-1000 Funding
$200+ million Categories
Specialties
Business Classifications
About the Role The Company is seeking an SVP of Customer Success to
lead and nurture its growing customer base. The successful
candidate will be responsible for driving customer success
outcomes, minimizing churn, and fostering customer advocacy. This
role demands a strategic and empathetic leader with at least eight
years of experience in customer-facing organizations, a deep
understanding of enterprise-level customers, and a proven track
record in managing and influencing customer relationships. The SVP
will be instrumental in defining and optimizing the customer
lifecycle, standardizing success plays, and measuring the
effectiveness of the customer success team. A keen sense of
customer empathy, a data-driven and process-oriented mindset, and
the ability to inspire and mentor a team are essential.Applicants
for the SVP of Customer Success position at the company should be
energetic, operationally proficient, and have a passion for
customer engagement. The role requires a leader who is a
problem-solver, a data analysis and reporting expert, and an
experienced people manager. The ideal candidate will be an
enthusiastic and creative leader, with excellent interpersonal and
presentation skills, and a strong focus on continuous learning and
development. While not all qualifications are mandatory, the
company values diverse experience and education, and is
particularly interested in candidates who can bring a unique
perspective and uphold the values of passion, persistence, and
integrity. The role is pivotal in fostering a company-wide culture
of delivering value to customers and requires a thought leader in
the customer success space who can energize the team and build
lasting relationships with both customers and the partnership
ecosystem. Hiring Manager Title
Chief Operating Officer Travel Percent
Less than 10% Functions
Keywords: Confidential, Round Rock , SENIOR VICE PRESIDENT, CUSTOMER SUCCESS, Executive , Austin, Texas
|
Click
here to apply!
|
