Vice President, Customer Account Management

Company: AFBA
Location: Austin
Posted on: November 1, 2024

Job Description:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Direct, design and develop the strategies to maximize the revenue cycle operation with the overall goal of improving efficiencies, enhancing operational productivity.
• Promote Austin Energy's revenue cycle programs, by setting reliable and verifiable program metrics to enhance both the strategic and financial goals of the utility.
• Provide leadership and direction to staff regarding revenue cycle operations, which includes but not limited to, meter reading, revenue measurement, remittance processing, payments, billing, collections and back-office functions to recover the cost of service for residential, industrial and commercial customers.
• Responsible for streamlining customer account management processes by collaborating with staff assigned to finance, information technology, and other organizations across the city to improve revenue cycle operations.
• Incorporate current and future technological systems to improve customer account management processes, influence consumer payment behavior and optimize the speed and methods of payment collections.
• Continue to build customer account management workflow efficiencies and improve staff capabilities by standardizing process documentation to measure and track key performance indicators while complying with established ISO standards.
• Oversee effective contract management and audit practices by developing staff, implementing measures and metrics to enhance cost effectiveness and the overall operational efficiencies for customer care.
• Develops short- and long-term spending plans and monitors O&M and CIP budgets. Prepare and present annual technical and financial reports.

• Graduation with a Bachelor's degree from an accredited college or university with major course work in Business, Finance, Economics, Public Administration,
• Public Policy or in a field related to the job plus five (5) years of related utility or related industry experience of which five (5) were in a managerial or executive level position.
• Master's degree may substitute for two (2) years of the required experience up to a maximum of two (2) years.
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Keywords: AFBA, Round Rock , Vice President, Customer Account Management, Executive , Austin, Texas