Sr. Technical Support Engineer (Field Service Engineer) Semiconductor

Company: Canon U.S.A., Inc.
Location: Austin
Posted on: October 30, 2024

Job Description:

Sr. Technical Support Engineer (Field Service Engineer) Semiconductor

US-TX-Austin

Job ID: 32420
Type: Full-Time
# of Openings: 1
Category: Engineering
CUSA Austin, TX - LA

About the Role

Are you seeking an opportunity to work with Semiconductor manufacturing equipment? You will provide customer support for process support and integration, with some basic maintenance and repair of photolithography semiconductor equipment located in Austin, Texas. You will receive training in Austin, Texas, for a period of 1-3 months. This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

Your Impact

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19

• Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations.Check and maintain equipment within factory standard specifications of system equipment.
• Instruct customers in the operation and maintenance of the system equipment.
• Serve as company liaison with customer on matters for assigned projects (i.e. process, maintenance and component replacements).
• Perform minor repair maintenance or unit replacement according to factory procedures independently and with others.
• Identify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance.
• Maintain accurate documentation of activity and provide periodic reports.
• Conduct training for customer personnel ensuring proficiency of service and operations.
• Work with other technicians and engineers in the field to troubleshoot and service equipment.
  
  About You: The Skills & Expertise You Bring
  
  
  • Requires a Bachelor's Degree in electrical or mechanical engineering or equivalent experience (i.e. technical training, military training or technical school) plus 5 years of related experience
  • Knowledge of Linux operating system is required for operating and troubleshooting the system
  • Minimum 3 years of experience in a related field (i.e. semiconductor manufacturing equipment)
  • Hands on mechanical skills required
  • Hands on experience with electronic testing tools required
  • Able to work on equipment alone and work with other engineers as a team player under challenging situations
  • Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill or chemical are plus
  • Excellent trouble shooting skills, verbal and written communication skills
  • Customer support experience is a plus
  • Must be able to travel and work flexible schedules
  • Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses)
  • May require domestic travel (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.
  • Position requires continuous physical effort; intermittent and long-term work cycles; standing, walking, sitting, repetitive motion, and lifting up to 25 pounds unassisted. Lifting more than 25 lbs requires additional help. Employee may be required to work at a computer terminal for long periods of time. Employee will be able to hear and understand speech at normal levels and on the telephone. Position requires effective communication skills, verbal and written form. Mental alertness is a must. Employee is required to demonstrate continued knowledge of Haz/Com regulations and requirements. Must be able to work in a cleanroom environment, this includes wearing protective clothing. Employee may be exposed to atmospheric conditions, such as: dust, fumes, noise and varying temperatures (to within OSHA standards).
  • Domestic and International travel may be required. The company will not pursue or support visa sponsorship for this position. We are providing the anticipated salary range for this role: $92,210 - $138,080
    
    
    Company Overview
    
    About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.
    
    Who We Are
    Where Talent Fosters Innovation.
    
    Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
    
    What We Offer
    
    Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
    
    And Even More Perks!
    
    -Employee referral bonus
    -Employee discounts
    -Free morning coffee
    -Dress for Your Day attire program
    -Casual dress (including jeans!) is welcome
    -Volunteer opportunities to give back to our local community
    -Swag! A Canon welcome kit and official merch you cant get anywhere else
    
    Based on weekly patent counts issued by United States Patent and Trademark Office.
    All referenced product names, and other marks, are trademarks of their respective owners.
    
    Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
    
    We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
    
    All applicants must reside in the United States.
    
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    
    If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.
    
    #CUSA
    
    
    
    
    Posting Tags
    
    #PM19 #CUSA #LI-NF1 #LI-ONSITE
    
    
    
    
    PI37a133196a4f-37248-35915209

Keywords: Canon U.S.A., Inc., Round Rock , Sr. Technical Support Engineer (Field Service Engineer) Semiconductor, IT / Software / Systems , Austin, Texas