HVAC TECHNICAL TEAM LEAD MECHANIC (UNION)
Company: Johnson Controls
Location: San Antonio
Posted on: November 1, 2024
Job Description:
Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy and sustainable buildings, our
mission is to reimagine the performance of buildings to serve
people, places and the planet. Join our winning team and pave the
way for a bright future. With our extensive reach across various
industries worldwide, our teams are uniquely positioned to support
and empower you. You will have the opportunity to develop yourself
through meaningful work projects and learning opportunities. We
strive to provide our employees with an experience, focused on
supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that
values your voice and ideas. Your next incredible opportunity is
just a few clicks away!
What you will do
- Under general direction, perform preventive maintenance,
repair, installation and replacement of HVAC mechanical
equipment.
- Assists branch leadership with coaching and mentoring of branch
technicians with the delivery of customer satisfaction and
following operational processes.
- Providing Level 1 technical support and assisting with
technical development for others.
- Ensures work is being performed in compliance with state, local
and Federal legal requirements and operates on the job with the
highest of ethics.
- Properly completes all required project and service
documentation. How you will do it
- Adheres to all Johnson Controls and customer safety
standards.
- Provides safety leadership and instruction to all
Technicians.
- Provides safety awareness and instruction to subcontractors on
Johnson Controls work sites.
- Recognized as a Leader by peers while being a coach and mentor
within the branch.
- Escalation points on technical issues and provides on-the-job
training for other technicians
- Provides solutions to others on very complex system problems by
either troubleshooting or advising how to resolve problems
- Escalation points from the branch to the technical resource
team.
- Viewed as an expert in a given field by both employees and
customers.
- Assists management with assuring proper field operational
disciplines of other Technicians are followed.
- Regularly provides input on development and training needs of
the branch.
- Assists with the identification of material needs required for
service delivery.
- Assists the Service Manager or Customer Service Agent with
identifying and scheduling individuals with the correct skills and
knowledge to perform repairs or installation.
- Communicates with customers upon arrival and before leaving the
work site.
- Ensures high levels of customer satisfaction Meets regularly
with customer to become familiar with operating problems.
- Keeps customer informed on the nature of service provided
outstanding issues and recommends system enhancements, upgrades,
and or repairs.
- Manages assigned work to meet a professional level of
execution, on-time and to the customer.
- satisfaction
- Provides consultant level services for customers related to
building system repairs and enhancements.
- Ensures ultimate customer satisfaction levels with assigned
customers.
- Conducts self-study (reading, research, and practice) to
improve and maintain technical proficiency.
- Completes all training and certifications as required by the
company. What we look for
Required
- In addition to the technical requirements of the given field,
Technical Team Leads need experience where strong leadership
activities have been demonstrated.
- Ability to act independently and to coordinate the work of
other employees and contractors on a customer site.
- Effective interpersonal skills to represent the company to
customers and other outside contacts.
- Able to explain technical information to technical and
non-technical people.
This is a bargaining union position.
Johnson Controls International plc. is an equal employment
opportunity and affirmative action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, age, protected
veteran status, genetic information, sexual orientation, gender
identity, status as a qualified individual with a disability or any
other characteristic protected by law. To view more information
about your equal opportunity and non-discrimination rights as a
candidate, visit EEO is the Law. If you are an individual with a
disability and you require an accommodation during the application
process, please visit here.
Keywords: Johnson Controls, Round Rock , HVAC TECHNICAL TEAM LEAD MECHANIC (UNION), IT / Software / Systems , San Antonio, Texas
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