Member Engagement Advisor - Call Center
Company: Soarion Credit Union
Location: San Antonio
Posted on: October 3, 2024
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Job Description:
JOIN Soarion in 2024!!We take care of our people: Joining
Soarion Credit Union is the career move to make in 2024! Soarion
Credit Union offers FREE Health and Dental Coverage for you as an
employee, as well as a GENEROUS Paid Time Off (PTO) bank for rest
and relaxation away from work! We also offer all paid days off for
Federal holidays!Role:Reporting to the Director of Member
Experience, the Member Engagement Advisor provides member service
that exceeds our members' expectations, assists members with all
aspects of member service while processing requests via telephone,
chat, fax, and e-mail for account information and support, to
perform transactions, and support the overall operations of the
contact center. Identifies members' financial needs and offers
Soarion Credit Union products and services to fulfill our members'
needs.Work Location:This is an onsite position. What you will be
doing:Handle a large volume of member contacts in an efficient
manner.Efficiently identify member needs, research issues, and
provide first-call resolution by providing solutions.Take ownership
of member requests from initial contact through follow-up, if
needed.Identifies cross-sell opportunities and cross-sells services
to members.Meet daily qualitative and quantitative metrics for self
and team to achieve all service, productivity, quality, and sales
objectives.Performs other job-related duties as assigned. What
you'll bring along: A high school education or GED.At least one
year of similar or related experience.Excellent interpersonal,
organizational, and telephone etiquette skills. Strong workflow and
communication skills (both written and oral).Proficient with
standard office equipment, MS software programs; familiarity with
standard report programs. We are Committed to Equal Opportunity.
Soarion Credit Union believes in equal opportunity for all and is
committed to ensuring all individuals have an opportunity to apply
for the positions that they are interested in and qualify for
without regard to race, religion, ethnicity, national origin,
citizenship, gender, gender identity, sexual orientation, age,
veteran status, disability, genetic information, or any other
protected characteristic. Our equal employment opportunity policy
statement, pay transparency nondiscrimination agreement, and the
Know Your Rights: Workplace Discrimination is Illegal Poster
reaffirm this commitment.Soarion Credit Union is also committed to
providing reasonable accommodations to qualified individuals with a
disability so that an individual can perform job-related duties. If
you are interested in applying for an employment opportunity and
require special assistance or an accommodation to apply due to a
disability, please contact our Human Resources team at
HumanResources@soarion.org. PI6bc2f8121ce4-25660-35694849
Keywords: Soarion Credit Union, Round Rock , Member Engagement Advisor - Call Center, Other , San Antonio, Texas
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