Member Engagement Advisor - Call Center
Company: Soarion Credit Union
Location: San Antonio
Posted on: October 3, 2024
Job Description:
JOIN Soarion in 2024!!We take care of our people: Joining
Soarion Credit Union is the career move to make in 2024! Soarion
Credit Union offers FREE Health and Dental Coverage for you as an
employee, as well as a GENEROUS Paid Time Off (PTO) bank for rest
and relaxation away from work! We also offer all paid days off for
Federal holidays!Role:Reporting to the Director of Member
Experience, the Member Engagement Advisor provides member service
that exceeds our members' expectations, assists members with all
aspects of member service while processing requests via telephone,
chat, fax, and e-mail for account information and support, to
perform transactions, and support the overall operations of the
contact center. Identifies members' financial needs and offers
Soarion Credit Union products and services to fulfill our members'
needs.Work Location:This is an onsite position. What you will be
doing:
- Handle a large volume of member contacts in an efficient
manner.
- Efficiently identify member needs, research issues, and provide
first-call resolution by providing solutions.
- Take ownership of member requests from initial contact through
follow-up, if needed.
- Identifies cross-sell opportunities and cross-sells services to
members.
- Meet daily qualitative and quantitative metrics for self and
team to achieve all service, productivity, quality, and sales
objectives.
- Performs other job-related duties as assigned. What you'll
bring along:
- A high school education or GED.
- At least one year of similar or related experience.
- Excellent interpersonal, organizational, and telephone
etiquette skills. Strong workflow and communication skills (both
written and oral).
- Proficient with standard office equipment, MS software
programs; familiarity with standard report programs. We are
Committed to Equal Opportunity. Soarion Credit Union believes in
equal opportunity for all and is committed to ensuring all
individuals have an opportunity to apply for the positions that
they are interested in and qualify for without regard to race,
religion, ethnicity, national origin, citizenship, gender, gender
identity, sexual orientation, age, veteran status, disability,
genetic information, or any other protected characteristic. Our
equal employment opportunity policy statement, pay transparency
nondiscrimination agreement, and the Know Your Rights: Workplace
Discrimination is Illegal Poster reaffirm this commitment.Soarion
Credit Union is also committed to providing reasonable
accommodations to qualified individuals with a disability so that
an individual can perform job-related duties. If you are interested
in applying for an employment opportunity and require special
assistance or an accommodation to apply due to a disability, please
contact our Human Resources team at HumanResources@soarion.org.
PI9aef21fe90ce-37248-35694849
Keywords: Soarion Credit Union, Round Rock , Member Engagement Advisor - Call Center, Other , San Antonio, Texas
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