Coordinator Scheduling Operating Room - Surg General
Company: Christus Health
Location: San Antonio
Posted on: October 7, 2024
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Job Description:
Description
Summary:
Coordinator Scheduling Operating Room facilitates a welcome and
easy access to the facility and is responsible for establishing an
encounter for any patient who meets the guidelines for hospital
service. The Coordinator ensures that all data entry is accurate,
including demographic and financial information for each account.
The Coordinator is responsible for the successful financial outcome
of all patient services. The Coordinator communicates directly with
patients and families, physicians, and nurses. This position
requires professional appearance, behavior, and good communication
skills, along with dependability, flexibility, and teamwork. This
advanced-level position is designed to promote the demonstrated
knowledge and competency of the Coordinator Scheduling Operating
Room to demonstrate the ability to use good judgment in making
independent decisions to resolve customer issues in all routine
operations.
CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a
150-bed hospital serving the fastest growing area of San Antonio.
Specialized care includes orthopedic and surgical services, ICU,
women's services, a newborn nursery, comprehensive cardiovascular
care from diagnostics to open heart surgery, vascular lab, sleep
center, emergency services, the CHRISTUS Weight Loss Institute,
wound care, rehabilitation, and more. The campus also boasts an
Outpatient Imaging Center and three medical plazas, one of which
houses our CHRISTUS Santa Rosa Family Medicine Residency Program
and CHRISTUS Santa Rosa Family Health Center.
Responsibilities:
--- Meets expectations of the applicable OneCHRISTUS Competencies:
Leader of Self, Leader of Others, or Leader of Leaders. SCHEDULING
--- Obtains and accurately inputs all required data elements for
scheduling and registration, including patient demographics,
financial information, guarantor information, and relevant notes
associated with the encounter. --- Data fields include but are not
limited to: address, employment, insurance info, nearest relative,
guarantor, insurance plan, admitting diagnosis, working diagnosis,
and physician information. --- Prioritizes and completes scheduling
in a consistent, courteous, professional, accurate, and timely
manner. --- Review the schedule to ensure accuracy. --- Ensures
each patient is assigned only one medical record number. --- Select
the appropriate patient type based on the department and services
required. --- Documents in account notes. --- Ensures orders are
received and are consistent with tests/procedures. --- Confirms
schedule with each physician daily; confirms a null schedule.
CUSTOMER FOCUS --- Effectively meets customer needs, builds
productive customer relationships, and takes responsibility for
customer satisfaction and loyalty. --- Greets patients courteously
and professionally. --- Calls patients by name. --- Ask patients if
they may have special needs. --- Represents the Surgery department
in a professional, courteous manner at ALL times. --- Works with
other departments to resolve Scheduling issues in a timely and
professional manner. ERRORS --- Makes minimal errors in performing
scheduling/insurance verification See Error Policy and Procedure
for target error rate percentage. --- Utilizes education
information to reduce error rates. --- Requests additional
education information when necessary. --- Demonstrates ability to
select correct insurance plans. EDUCATION --- Provides focused
education for staff as needed. --- Coordinate new hire training (if
needed)--- Assure Healthstream education is completed timely. ---
Attends the majority of Direct ConnectsOTHER --- Required to assist
the hospital in the event of an internal or external disaster. ---
Supports the flexible needs of the department to accommodate
patient volume in all areas of the hospital. This may require
assignment to another area of the department, and shift change. ---
Supports the department in achieving established performance
targets. --- Completes required training as needed. --- Performs
all other duties as assigned.
Requirements:
A. Education/Skills
B. Experience
C. Licenses, Registrations, or Certifications
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time
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Keywords: Christus Health, Round Rock , Coordinator Scheduling Operating Room - Surg General, Other , San Antonio, Texas
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