Credit Solutions Advisor (Collector) - $1,000 Sign On Bonus!
Company: Soarion Credit Union
Location: San Antonio
Posted on: November 1, 2024
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Job Description:
JOIN Soarion Credit Union in 2024!!We take care of our people:
Joining Soarion Credit Union is the career move to make in 2024!
Soarion Credit Union offers FREE Health and Dental Coverage for you
as an employee, as well as a GENEROUS Paid Time Off (PTO) bank for
rest and relaxation away from work! We also offer all paid days off
for Federal holidays!Role:The role of the Credit Solutions Advisor
(CSA) is to resolve delinquency on consumer and indirect loans,
credit cards, mortgage loans and overdraft share accounts. The CSA
will be responsible for: Collection activities which include but
are not limited to, daily phone calls, emails, letters, skip
tracing, requesting field visits and processing payments. Assisting
members with resolving loan delinquency, CPI insurance matters,
and/or other account issues affecting loan payment.Performing skip
tracing duties, examining delinquent loans and make recommendation
for extensions, due date changes, refinancing, loan modification,
TDRs, charge-offs, foreclosure, and repossession.Work Location:This
is an onsite position. Occasional remote work may be available for
select positions and is subject to prior approval by
management.What you will be doing:Timely and proper collection of
accounts for maximum recovery and minimum charge-off with all past
due loans and negative shares including but not limited to incoming
and outgoing calls, correspondence, skip-tracing, and all other
loss mitigation efforts. Recommends action to be taken based on
thorough analysis, i.e. extension, rewrite, modification or other
appropriate workout, repossession, asset liquidation, legal action
and/or charge off.Processes bankruptcies and judgments, prepares
and files proofs of claim, monitors deadlines and represents the
Credit Union in court, when necessary.Complies with Federal and
State laws and follows collection policies, procedures, and
practices.Recommends and/or assigns disposal of repossession, as
needed. Proper documentation for each account worked.Serves as
back-up for peer roles and specialized duties, as needed.Provide
support to the Director of Credit Solutions & Recovery Strategies
(DCRS), Sr. CSA and Asset Disposal Coordinator by giving needed
context on accounts to avoid loan losses and reduce financial risk
to both the Credit Union and the member. Recommend and/or process
loan modifications, loan extensions, due date changes, TDRs, and
legal files within established guidelines. Responsible for
maintaining working knowledge of the core objectives of the Credit
Solutions Department by understanding each of the job functions
within his/her own area of accountability and their purpose and
impact on the department, members, and the Credit Union.Keep DCRS
aware of any member dissatisfaction and system deficienciesProvide
superior service to all internal and external stakeholdersTimely
and effective contact and resolution of all past due loan and
negative share accountsProper documentation and consistent use of
all collection activities and resourcesEnsure all work and notices
to members are of high quality and a good representation of the
Soarion brand. Resolve outstanding insurance coverage issues on
loans where Collateral Protection Insurance premiums have been
added or no insurance verification has been received. Refer members
to Consumer Counseling Programs.Add new skills and capabilities
relevant to his/her personal growth and the organization's future
capabilities. Ensure a positive image with internal and external
stakeholders (members, co-workers, peers)Strong commitment to the
quality of service provided. Performs other job-related duties as
assigned.What you'll bring along:High school education or GED. 1-3
years of similar or related experience. Must possess working PC
knowledge including word processing, spreadsheet skills and
Internet/Intranet. Must be able to ensure all collection activity
is legal and follows established practices, keeping management
informed of operational issues affecting collection activities.
Exceptional organizational skills and ability to coordinate daily
functions and effectively manage time in an efficient manner. Must
be detailed oriented and able to produce quality work and lead own
activities. Self-motivated and team oriented. Must be able to
interact and work with others to accomplish shared team goals. CUNA
Certified Financial Counselor within the first year in the role
with recertifications every 3 years. We are Committed to Equal
Opportunity. Soarion Credit Union believes in equal opportunity for
all and is committed to ensuring all individuals have an
opportunity to apply for the positions that they are interested in
and qualify for without regard to race, religion, ethnicity,
national origin, citizenship, gender, gender identity, sexual
orientation, age, veteran status, disability, genetic information,
or any other protected characteristic. Our equal employment
opportunity policy statement, pay transparency nondiscrimination
agreement, and the Know Your Rights: Workplace Discrimination is
Illegal Poster reaffirm this commitment.Soarion Credit Union is
also committed to providing reasonable accommodations to qualified
individuals with a disability so that an individual can perform
job-related duties. If you are interested in applying for an
employment opportunity and require special assistance or an
accommodation to apply due to a disability, please contact our
Human Resources team at
humanresources@soarion.org.PIc2b7c8e1df86-25660-35369151
Keywords: Soarion Credit Union, Round Rock , Credit Solutions Advisor (Collector) - $1,000 Sign On Bonus!, Other , San Antonio, Texas
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