Client Complaint Analyst

Company: Mohr Talent
Location: Round Rock
Posted on: April 2, 2025

Job Description:

*Job Title: Sr. Analyst, Regulatory Compliance**Department: Compliance**Reports To: Director, Regulatory Compliance**Schedule: In-office 4 days/week, remote on FridaysPay Rate: $80k - $90K * *Overview:* We are looking for a *Senior Analyst in Regulatory Compliance* to join our Compliance team. In this role, you'll help handle regulatory requests, client complaints, and internal investigations. You'll work closely with the Director of Regulatory Compliance and other departments to help ensure the company stays compliant with rules and regulations. *Key Responsibilities:* * Respond to requests and inquiries from regulators (FINRA, SEC, State). * Review and organize documents and data for accuracy before submission. * Write clear and professional responses to regulators, especially for client complaints. * Track deadlines for regulatory requests and make sure responses are submitted on time. * Handle customer complaints submitted through regulators (e.g., FINRA, CFPB), research the issue, and prepare written responses. * Support internal investigations and summarize findings. * Help coordinate meetings and communications during audits and exams. * Keep track of findings and make sure they are properly addressed and closed. * Stay current with regulatory changes that may impact the company. *What You Should Bring:* * *5+ years of experience* in financial services (Broker-Dealer or RIA experience preferred). * *Compliance experience is required.* * Experience with *Internal Audit, Branch Exams, or Investigations* is a plus. * Must be experienced in writing regulatory responses and interacting (at least in writing) with regulators. * Strong attention to detail, organizational, and time management skills. * Familiarity with *Lexis Nexis, RegED, Smarsh, and NFS* platforms is a plus. * Ability to handle sensitive information professionally and confidentially. * Experience managing multiple tasks and working under pressure. *Required Licenses:* * *Series 7* * *Series 24* * *Series 63 or 66* MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at ...@themohrgrp.com

Keywords: Mohr Talent, Round Rock , Client Complaint Analyst, Professions , Round Rock, Texas